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WHARTON LEADERSHIP DIGEST
October, 2003, Volume 8, Number
1
CONTENTS
Maneuver
Warfare: A New Approach To Competitive Strategy and
Leadership Serial
Entrepreneurs: The
Leadership Advantage of the Innovator's
Relations Leadership
in MBA Programs: The
Kellogg School's Business Leadership
Club Governance
and Leadership: The
Weinberg Center for Corporate Governance Digging
a Hole: Developing
Leadership by Allowing Risk
MANEUVER
WARFARE: A New Approach To Competitive Strategy and
Leadership
By: Vincent Martino and Jason A.
Santamaria
 [Editor's Note: In their forthcoming
book, The Marine Corps Way: Using Maneuver Warfare To Lead A
Winning Organization (McGraw-Hill, 2003), Vincent Martino, Jason
Santamaria and Wharton professor Eric Clemons explain how maneuver
warfare -- the modern-day combat philosophy of the United States
Marine Corps -- can be applied to business.]
In the simplest of terms, maneuver warfare is the use of
speed, surprise, and concentrated force against an opponent's
weakness to achieve a maximum impact with a minimum expenditure of
resources. In business, this outcome implies maximizing profits by
employing resources in the most efficient manner.
Maneuver warfare can serve as a useful guide for business
thinking, particularly in today's fast-paced, complex, fluid, and
uncertain business environment. Most business strategy models assume
a rational marketplace, governed by order, consistency, and
normalcy. Maneuver warfare, in stark contrast, assumes an
environment dictated by chaos, uncertainty, and friction and
prescribes that victors embrace these unavoidable realities as a
source of competitive advantage.
Maneuver warfare, as we have distilled it, comprises seven
guiding principles: targeting critical vulnerabilities, boldness,
surprise, focus, decentralized decision-making, rapid tempo, and
combined arms. These principles, potent when applied
individually and devastating when applied in subsets or as an
integrated whole, provide a useful framework for thinking about
business strategy.
Targeting critical vulnerabilities aims to identify and
exploit fundamental weaknesses that are indefensible. Weaknesses can
be competitor-oriented -- an opponent's Achilles' heel -- or
market-oriented -- a grossly underserved need that has yet to be
exploited.
Boldness is the daring to seek breakthrough results rather
than incremental ones. It requires enterprising leaders who take
calculated risks absent complete information. Indeed, what
differentiates boldness from recklessness is the constant and
thoughtful weighing of risk and reward.
Surprise is the use of information to shape the rules of
the competitive encounter before it begins. It can be achieved using
one of three approaches: stealth, ambiguity, or deception. Surprise
can be subtle -- leaving information on display to force a
competitor's hand, or more deliberate -- a move aimed to convince a
competitor that something is happening other than what is actually
occurring. While the thought of duping a challenger can be
attractive, ethical lines should never be crossed.
Focus is the concentration of overwhelming resources --
information, capital, personnel, and physical assets -- to achieve
an advantage when and where it matters most. Focusing resources in
such a manner often enables a seemingly small competitor to upstage
a larger rival.
Decentralized decision-making gives those closest to the
action the latitude they need to exercise initiative and capitalize
on emerging opportunities. It is grounded in the belief that those
closest to the action possess superior information and thus can make
better-informed decisions. Decentralized decision-making enables a
superior tempo of operations by eliminating the need to wait for
approval from supervisors removed from the situation.
Tempo entails identifying opportunities, making decisions,
and executing faster than the competition. Superior relative speed
allows an organization to dictate the terms of an engagement by
forcing a competitor into a constant state of reaction.
Combined arms, the integration of complementary
capabilities in such a manner that increases their collective
effectiveness, places competitors in an inescapable, hopeless
situation, where countering one move renders them vulnerable to
another -- what the Marines refer to as the "horns of a
dilemma."
Leadership: the backbone of maneuver warfare. At the heart
of maneuver warfare is leadership. Whereas maneuver warfare, adopted
about fourteen years ago, is relatively new to the Marine Corps,
leadership has been the hallmark of the Marine Corps since its
inception in 1775. Marine Corps leadership, as applied to business,
comprises three pillars: leadership by example, taking care of those
in your charge, and leadership development. These pillars, in turn,
inspire and reinforce trust, integrity, initiative, and
unselfishness, without which maneuver warfare would fail.
Elements of maneuver can be found behind many business successes:
from Pepsi's use of stealth to launch the soft-drink Mountain Dew
Code Red, to Lowe's Hardware's use of targeting critical
vulnerabilities to break Home Depot's once-indomitable hold on the
home improvement market, to Juniper Networks' use of focus to trump
Cisco Systems in the Internet router market, to Lexus's use of
combined arms to lead the U.S. luxury auto market. In The Marine
Corps Way, we present forty-six examples of maneuver warfare
from the military and business. Through a case-based approach, we
utilize these examples, as well as present-day practices of the
Marine Corps, to describe how you can apply maneuver warfare in your
business.
While the merits of maneuver certainly sound compelling,
throughout our research and work on this topic, we've been
repeatedly asked: "If maneuver warfare is so great, why doesn't
everybody do it?" Our answer: "Because it is hard." It takes
self-confidence, an appetite for risk, sound moral character, and an
absolute commitment. Above all, it requires leadership. Given the
indispensable role leadership plays in maneuver warfare, companies
must over-invest in leadership training -- as the Marines do -- to
build the requisite level of trust and teamwork.
Marines have built a reputation as arguably the world's
preeminent fighting force, and through years of innovation and
refinement, have honed their practice of maneuver warfare to a sharp
edge. Their experience suggests that maneuver warfare has the
potential to transcend environments -- just as it has transcended
time -- to allow businesses to do more with less, shape competitive
encounters, and achieve breakthrough results.
Note: Vincent Martino is a former Marine officer,
MBA graduate of the Wharton School, and graduate of the U.S. Naval
Academy; he can be reached at vincent.martino@themarinecorpsway.com.
Jason Santamaria is a former Marine officer and MBA graduate of the
Wharton School, and he previously worked in investment banking at
Morgan Stanley and in consulting McKinsey & Company; he can be
contacted at jason.Santamaria@themarinecorpsway.com. Information on
The Marine Corps Way is available here.
SERIAL
ENTREPRENEURS: The Leadership Advantage of the Innovator's
Relations
The innovator's badge of courage in Silicon Valley is to have
launched several start-ups. One of the best known practitioners of
the art of serial entrepreneurship is Jim Clark, featured in Michael
Lewis's book, The New New Thing (published in 2000). Clark founded
Silicon Graphics in 1981, Netscape in 1994, Healtheon in 1996, myCFO
in 1999, and Shutterfly in 1999. With each successive startup, he
was able to attract venture capital earlier in the process and at
higher valuations.
In a
study of 149 high-technology startups that obtained venture capital
funding, researcher David Hsu has confirmed that Clark's experience
is common to the new venture field. For a doubling of prior start-up
experience, he found that the serial entrepreneur was 19 to 23
percent more likely to attract early-stage funding from direct ties
with venture capitalists. Moreover, a doubling of the entrepreneur's
prior start-up experience led to a 21 to 27 percent increase in the
firm's valuation.
These serial effects were found to be strengthened by successful
experience with the entrepreneur's first startup. Entrepreneurs with
a high internal rate of return – at least 100 percent – in their
first startup were 27 percent more likely to attract early financing
via direct ties, and they benefited from a 45 percent boost in
valuation.
The advantage of prior startup activity, however, was not just a
matter of accumulated personal experience. It was also partly a
product of personal ties that the serial entrepreneurs had
established with the venture capital community. Those ties provided
the serial entrepreneurs a better roadmap for locating interested
venture capitalists, and they also furnished the venture capitalists
with a better appreciation for the quality of the entrepreneurs.
By implication, a capacity for successfully starting a new
enterprise is not only the business model in the mind of the
entrepreneur – but also the personal relations that the entrepreneur
has established with venture capitalists.
Note: David Hsu, "Serial Entrepreneurs and
Antecedents to Start-Up Performance" (September, 2003); David Hsu
can be reached at dhsu@wharton.upenn.edu, and
related articles by him can be found here.
Leadership
in MBA ProgramS: The Kellogg School's
Business Leadership Club
MBA students at Northwestern
University's Kellogg School established a Business Leadership Club
in 2001 with a "mission to inspire and facilitate lifelong learning
about leadership and to promote a leader-focused culture" at the
school. Its programs
include a leadership speaker series and annual leadership award, and
information on the club's initiatives can be found here.
Governance
and Leadership: From the Weinberg Center for
Corporate Governance
The Weinberg Center for Corporate
Governance at the University of Delaware publishes a quarterly
newsletter. The current
issue can be viewed here,
and subscriptions to the free newsletter can be entered here.
Digging
a Hole: Developing Leadership by
Allowing Risk
By Robert E. Mittelstaedt, Jr.
"Can we dig a hole in the backyard?" My wife and I were
confronted with this question in 1979 from our son, who was ten at
the time, and a band of dirty faced colleagues including his two
younger sisters. Our
first response was, "Of course not, it will make a terrible mess
which we will have to clean up." The pleading began, "We'll
clean it up - we promise."
My wife and I looked at each other and something
clicked. With a little
discussion an idea crystallized. "OK, you can dig a hole in
the backyard, but there are some conditions," I said. "You can only dig the hole
if it is at least four feet long, four feet wide and two feet
deep. And you have to
store the mud properly and refill the hole in two weeks, including
planting grass seed when you are done." We went on to lay out some
safety rules about the use of tools, precautions about cave-in, the
protection of the smaller kids and other parental cautions and
concerns. We went over
the whole agreement again to make sure we each understood our
expectations and commitments.
Our son explained the rules to those who had not
heard the discussion with us, and the digging began
immediately. They dug
the hole even bigger (but not deeper) than we had imagined and began
playing all sorts of games involving what looked, to us, like the
Grand Canyon in our backyard.
After the first rain, we questioned our sanity and why we had
allowed this to get out of hand, but decided to say nothing more and
let it run its course.
Two weeks later the kids began filling in the
hole, including the burying of a "time capsule" and a few articles
of junk, otherwise known as "treasure" to them. The hole was filled in as
agreed and we helped with the final tamping of the earth and
application of grass seed.
That was over 15 years ago. I remember where the hole
was, but any actual evidence of its existence is long gone. The two older kids are grown
and working, and the last one is about to go to college. I had forgotten about the
event, but the kids remember it to this day and reminded me of it
recently. They remember
the hole in the backyard -- an event which occupied a time span of
only two weeks. They
don't remember the games they played, or even the details of who was
involved in the project.
What they remember is that they asked to do something
unreasonable -- something out of the ordinary, something that broke
"the rules." It was
something that was a risk, involving personal responsibility. They remember that we
entered into an agreement that involved risk and trust, on what at
the time seemed like a major scale. We (the parents) took a
risk, and all of us grew more by doing than by all the abstract
examples and discussion in the world. They (the kids) learned that
with opportunity comes responsibility. They gained perspective
which, often painfully, is gained only from the actual experience of
taking a risk and evaluating the success or failure
afterwards.
Have you figured out what this has to do with
management or executive development by now? If you are a CEO, are you
allowing your staff to dig a hole, including the possibility that
they might fail? What
if it is the wrong size, in the wrong place, if there is a cave-in,
or if the demand for holes dries up? If you are responsible for
executive development in an organization, are you helping those you
advise to identify the holes they should be asking to dig? If you are in the executive
development business, are you providing the opportunity for your
participants without telling them where to dig and helping them find
a shovel? Would you do
something challenging enough that not everyone will succeed in the
same way, but all will learn?
Do not confuse the metaphor with reality
here. I am not an
advocate of really digging holes together as a team building
exercise. I am
advocating two important things. First, responsible
executives must take risks in developing their colleagues which are
different from the run of the mill delegation of tasks. You must be willing to put
your colleagues in a situation where there is a possibility of
failure, or they will never really develop.
I have learned as much in my career from failures
as successes, something that is true for most of us, but which few
of us like to admit. I
also realize that a significant amount of what I consider important
learning occurred under conditions where I was at some risk. I do not believe we should
set people up to fail in the name of learning, but we should not be
afraid to take risks which increase the probability that true
learning will occur.
The next time someone asks if they can dig a hole in your
backyard, think about it before responding. The risk that you may have
to help fill in a messy void may be low compared to the potential
for longer term payoff greater than you ever imagined.
Note:
Robert Mittelstaedt is Vice Dean of The Wharton School of the
University of Pennsylvania and Director of the Aresty Institute of
Executive Education, and he can be reached at mittelsr@wharton.upenn.edu.
Copyright 1996-2003, Wharton
Center for Leadership and Change Management University of
Pennsylvania. |