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WHARTON LEADERSHIP DIGEST 

October, 2003, Volume 8, Number 1

CONTENTS 

Maneuver Warfare: A New Approach To Competitive Strategy and Leadership
Serial Entrepreneurs:  The Leadership Advantage of the Innovator's Relations

Leadership in MBA Programs:  The Kellogg School's Business Leadership Club

Governance and Leadership:  The Weinberg Center for Corporate Governance

Digging a Hole:  Developing Leadership by Allowing Risk


MANEUVER WARFARE: A New Approach To Competitive Strategy and Leadership

By: Vincent Martino and Jason A. Santamaria

[Editor's Note: In their forthcoming book, The Marine Corps Way: Using Maneuver Warfare To Lead A Winning Organization (McGraw-Hill, 2003), Vincent Martino, Jason Santamaria and Wharton professor Eric Clemons explain how maneuver warfare -- the modern-day combat philosophy of the United States Marine Corps -- can be applied to business.]

In the simplest of terms, maneuver warfare is the use of speed, surprise, and concentrated force against an opponent's weakness to achieve a maximum impact with a minimum expenditure of resources. In business, this outcome implies maximizing profits by employing resources in the most efficient manner.

Maneuver warfare can serve as a useful guide for business thinking, particularly in today's fast-paced, complex, fluid, and uncertain business environment. Most business strategy models assume a rational marketplace, governed by order, consistency, and normalcy. Maneuver warfare, in stark contrast, assumes an environment dictated by chaos, uncertainty, and friction and prescribes that victors embrace these unavoidable realities as a source of competitive advantage.

Maneuver warfare, as we have distilled it, comprises seven guiding principles: targeting critical vulnerabilities, boldness, surprise, focus, decentralized decision-making, rapid tempo, and combined arms. These principles, potent when applied individually and devastating when applied in subsets or as an integrated whole, provide a useful framework for thinking about business strategy.

Targeting critical vulnerabilities aims to identify and exploit fundamental weaknesses that are indefensible. Weaknesses can be competitor-oriented -- an opponent's Achilles' heel -- or market-oriented -- a grossly underserved need that has yet to be exploited.

Boldness is the daring to seek breakthrough results rather than incremental ones. It requires enterprising leaders who take calculated risks absent complete information. Indeed, what differentiates boldness from recklessness is the constant and thoughtful weighing of risk and reward.

Surprise is the use of information to shape the rules of the competitive encounter before it begins. It can be achieved using one of three approaches: stealth, ambiguity, or deception. Surprise can be subtle -- leaving information on display to force a competitor's hand, or more deliberate -- a move aimed to convince a competitor that something is happening other than what is actually occurring. While the thought of duping a challenger can be attractive, ethical lines should never be crossed.

Focus is the concentration of overwhelming resources -- information, capital, personnel, and physical assets -- to achieve an advantage when and where it matters most. Focusing resources in such a manner often enables a seemingly small competitor to upstage a larger rival.

Decentralized decision-making gives those closest to the action the latitude they need to exercise initiative and capitalize on emerging opportunities. It is grounded in the belief that those closest to the action possess superior information and thus can make better-informed decisions. Decentralized decision-making enables a superior tempo of operations by eliminating the need to wait for approval from supervisors removed from the situation.

Tempo entails identifying opportunities, making decisions, and executing faster than the competition. Superior relative speed allows an organization to dictate the terms of an engagement by forcing a competitor into a constant state of reaction.

Combined arms, the integration of complementary capabilities in such a manner that increases their collective effectiveness, places competitors in an inescapable, hopeless situation, where countering one move renders them vulnerable to another -- what the Marines refer to as the "horns of a dilemma."

Leadership: the backbone of maneuver warfare. At the heart of maneuver warfare is leadership. Whereas maneuver warfare, adopted about fourteen years ago, is relatively new to the Marine Corps, leadership has been the hallmark of the Marine Corps since its inception in 1775. Marine Corps leadership, as applied to business, comprises three pillars: leadership by example, taking care of those in your charge, and leadership development. These pillars, in turn, inspire and reinforce trust, integrity, initiative, and unselfishness, without which maneuver warfare would fail.

Elements of maneuver can be found behind many business successes: from Pepsi's use of stealth to launch the soft-drink Mountain Dew Code Red, to Lowe's Hardware's use of targeting critical vulnerabilities to break Home Depot's once-indomitable hold on the home improvement market, to Juniper Networks' use of focus to trump Cisco Systems in the Internet router market, to Lexus's use of combined arms to lead the U.S. luxury auto market. In The Marine Corps Way, we present forty-six examples of maneuver warfare from the military and business. Through a case-based approach, we utilize these examples, as well as present-day practices of the Marine Corps, to describe how you can apply maneuver warfare in your business.

While the merits of maneuver certainly sound compelling, throughout our research and work on this topic, we've been repeatedly asked: "If maneuver warfare is so great, why doesn't everybody do it?" Our answer: "Because it is hard." It takes self-confidence, an appetite for risk, sound moral character, and an absolute commitment. Above all, it requires leadership. Given the indispensable role leadership plays in maneuver warfare, companies must over-invest in leadership training -- as the Marines do -- to build the requisite level of trust and teamwork.

Marines have built a reputation as arguably the world's preeminent fighting force, and through years of innovation and refinement, have honed their practice of maneuver warfare to a sharp edge. Their experience suggests that maneuver warfare has the potential to transcend environments -- just as it has transcended time -- to allow businesses to do more with less, shape competitive encounters, and achieve breakthrough results.

Note:  Vincent Martino is a former Marine officer, MBA graduate of the Wharton School, and graduate of the U.S. Naval Academy; he can be reached at vincent.martino@themarinecorpsway.com. Jason Santamaria is a former Marine officer and MBA graduate of the Wharton School, and he previously worked in investment banking at Morgan Stanley and in consulting McKinsey & Company; he can be contacted at jason.Santamaria@themarinecorpsway.com. Information on The Marine Corps Way is available here.


SERIAL ENTREPRENEURS: The Leadership Advantage of the Innovator's Relations

The innovator's badge of courage in Silicon Valley is to have launched several start-ups. One of the best known practitioners of the art of serial entrepreneurship is Jim Clark, featured in Michael Lewis's book, The New New Thing (published in 2000). Clark founded Silicon Graphics in 1981, Netscape in 1994, Healtheon in 1996, myCFO in 1999, and Shutterfly in 1999. With each successive startup, he was able to attract venture capital earlier in the process and at higher valuations.

In a study of 149 high-technology startups that obtained venture capital funding, researcher David Hsu has confirmed that Clark's experience is common to the new venture field. For a doubling of prior start-up experience, he found that the serial entrepreneur was 19 to 23 percent more likely to attract early-stage funding from direct ties with venture capitalists. Moreover, a doubling of the entrepreneur's prior start-up experience led to a 21 to 27 percent increase in the firm's valuation.

These serial effects were found to be strengthened by successful experience with the entrepreneur's first startup. Entrepreneurs with a high internal rate of return – at least 100 percent – in their first startup were 27 percent more likely to attract early financing via direct ties, and they benefited from a 45 percent boost in valuation.

The advantage of prior startup activity, however, was not just a matter of accumulated personal experience. It was also partly a product of personal ties that the serial entrepreneurs had established with the venture capital community. Those ties provided the serial entrepreneurs a better roadmap for locating interested venture capitalists, and they also furnished the venture capitalists with a better appreciation for the quality of the entrepreneurs.

By implication, a capacity for successfully starting a new enterprise is not only the business model in the mind of the entrepreneur – but also the personal relations that the entrepreneur has established with venture capitalists.

Note:  David Hsu, "Serial Entrepreneurs and Antecedents to Start-Up Performance" (September, 2003); David Hsu can be reached at dhsu@wharton.upenn.edu, and related articles by him can be found here.


Leadership in MBA ProgramS:  The Kellogg School's Business Leadership Club 

MBA students at Northwestern University's Kellogg School established a Business Leadership Club in 2001 with a "mission to inspire and facilitate lifelong learning about leadership and to promote a leader-focused culture" at the school.  Its programs include a leadership speaker series and annual leadership award, and information on the club's initiatives can be found here


Governance and Leadership:  From the Weinberg Center for Corporate Governance 

The Weinberg Center for Corporate Governance at the University of Delaware publishes a quarterly newsletter.  The current issue can be viewed here, and subscriptions to the free newsletter can be entered here.


Digging a Hole:  Developing Leadership by Allowing Risk 

By Robert E. Mittelstaedt, Jr. 

"Can we dig a hole in the backyard?"  My wife and I were confronted with this question in 1979 from our son, who was ten at the time, and a band of dirty faced colleagues including his two younger sisters.  Our first response was, "Of course not, it will make a terrible mess which we will have to clean up."  The pleading began, "We'll clean it up - we promise." 

My wife and I looked at each other and something clicked.  With a little discussion an idea crystallized.  "OK, you can dig a hole in the backyard, but there are some conditions," I said.  "You can only dig the hole if it is at least four feet long, four feet wide and two feet deep.  And you have to store the mud properly and refill the hole in two weeks, including planting grass seed when you are done."  We went on to lay out some safety rules about the use of tools, precautions about cave-in, the protection of the smaller kids and other parental cautions and concerns.  We went over the whole agreement again to make sure we each understood our expectations and commitments. 

Our son explained the rules to those who had not heard the discussion with us, and the digging began immediately.  They dug the hole even bigger (but not deeper) than we had imagined and began playing all sorts of games involving what looked, to us, like the Grand Canyon in our backyard.  After the first rain, we questioned our sanity and why we had allowed this to get out of hand, but decided to say nothing more and let it run its course. 

Two weeks later the kids began filling in the hole, including the burying of a "time capsule" and a few articles of junk, otherwise known as "treasure" to them.  The hole was filled in as agreed and we helped with the final tamping of the earth and application of grass seed. 

That was over 15 years ago.  I remember where the hole was, but any actual evidence of its existence is long gone.  The two older kids are grown and working, and the last one is about to go to college.  I had forgotten about the event, but the kids remember it to this day and reminded me of it recently.  They remember the hole in the backyard -- an event which occupied a time span of only two weeks.  They don't remember the games they played, or even the details of who was involved in the project.  What they remember is that they asked to do something unreasonable -- something out of the ordinary, something that broke "the rules."  It was something that was a risk, involving personal responsibility.  They remember that we entered into an agreement that involved risk and trust, on what at the time seemed like a major scale.  We (the parents) took a risk, and all of us grew more by doing than by all the abstract examples and discussion in the world.  They (the kids) learned that with opportunity comes responsibility.  They gained perspective which, often painfully, is gained only from the actual experience of taking a risk and evaluating the success or failure afterwards. 

Have you figured out what this has to do with management or executive development by now?  If you are a CEO, are you allowing your staff to dig a hole, including the possibility that they might fail?  What if it is the wrong size, in the wrong place, if there is a cave-in, or if the demand for holes dries up?  If you are responsible for executive development in an organization, are you helping those you advise to identify the holes they should be asking to dig?  If you are in the executive development business, are you providing the opportunity for your participants without telling them where to dig and helping them find a shovel?  Would you do something challenging enough that not everyone will succeed in the same way, but all will learn? 

Do not confuse the metaphor with reality here.  I am not an advocate of really digging holes together as a team building exercise.  I am advocating two important things.  First, responsible executives must take risks in developing their colleagues which are different from the run of the mill delegation of tasks.  You must be willing to put your colleagues in a situation where there is a possibility of failure, or they will never really develop. 

I have learned as much in my career from failures as successes, something that is true for most of us, but which few of us like to admit.  I also realize that a significant amount of what I consider important learning occurred under conditions where I was at some risk.  I do not believe we should set people up to fail in the name of learning, but we should not be afraid to take risks which increase the probability that true learning will occur.  The next time someone asks if they can dig a hole in your backyard, think about it before responding.  The risk that you may have to help fill in a messy void may be low compared to the potential for longer term payoff greater than you ever imagined.  

Note:  Robert Mittelstaedt is Vice Dean of The Wharton School of the University of Pennsylvania and Director of the Aresty Institute of Executive Education, and he can be reached at mittelsr@wharton.upenn.edu.

Copyright 1996-2003, Wharton Center for Leadership and Change Management
 University of Pennsylvania.  

 
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